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Conditions

Conditions

Payment Methods

- All prices are quoted in Hong Kong dollars.
- Payment has to be settled in advance of delivery either by cash or credit cards (Visa, Master & American Express)
- Deposit of event decorations are non-refundable

Delivery CHarge

- Prices quoted are exclusive of delivery charge.
- Our delivery service covers local areas and charge is subjected to locations. Surcharge will be applicable for
re-delivery or re-direction.

Seasonal Availability

- As flowers are seasonal, substitution may be necessary to ensure your order arrives on time. Our florists will substitute a similar element of equivalent or greater value, but will ensure the overall color scheme, size and shape.
- As flowers are natural products, colors may vary from that shown on our web site or photo reference. However, our florist will make every effort to maintain color scheme, size and shape.

Gift Arrangement

- Wine, champagne, chocolate, balloon or teddy bear are available for pairing with flower arrangements.
- Customers may also bring their unique gifts to pair with the flower arrangements, Boris & Matthew reserves the right of final decision regarding gift arrangement.

Wedding

- To execute your unique ideas and ensure your wedding flowers are picture perfect on your big day, our wedding bouquets & wedding decorations are tailor made to meet your tastes and preferences.
- Package prices are based on flower selection and design, our florists will meet with you to ensure we understand your personal style and preference, planning every single detail from concept to final execution, leaving you with a truly unforgettable and memorable wedding.

Office / Home Decoration

- Tailor made weekly basis or one off special occasion’s decoration for office & home are available.
- Our florist will have a site visit to understand your company or personal style so as to design flower arrangements that work best with your décor. We will also have maintenance to ensure your flowers are in the best condition.

Exchange / Refund Policy

- Goods sold are non-exchangeable and non-refundable. In case of defection, replacement of item is guaranteed. Customers may contact our staff for replacement of item and Boris & Matthew reserves the right of final decision regarding replacement of item.

Change / Cancellation of order

- In case of change of products, at least 1 day notice prior to the actual delivery date is required and cancellation of orders is only accepted with 3 days prior notice.
- All fax, e-mail and online orders will be confirmed by phone or e-mail. If you do not receive any confirmation, please contact our staff immediately at 2854-2834.
- Boris & Matthew reserves the right to amend or withdraw any terms and conditions or terminate the offer any time without prior notice. In case of disputes, the decision of Boris & Matthew Ltd shall remain final.


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